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FAQ

What is Charli CoCo?

Charli CoCo is an exclusive beauty brand that specialises in organic beauty products. Our flagship first product released is from our activated charcoal range. With a unique formulation designed for results.

How soon should I expect my order to arrive?

Please allow 1 - 2 business days for your order to be processed.

Delivery times:

  • USA & Canada: 3 - 5 business days
  • United Kingdom & Ireland: 6 - 8 business days
  • Europe: 6 - 10 business days
  • Australia: 6 - 8 business days
  • Rest of World: 6 - 12 business days

Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country.

Charli Coco are not responsible for any custom clearance charges, you should contact your local customs office for more information.

Please note, Charli Coco does not refund shipping charges for packages that are undeliverable or refused/unclaimed by customers.

*Times are estimates based on average shipping times we are not responsible for delays after processing. We utilise multiple global warehouses your item will be dispatched from the closest warehouse to your shipping address that carries stock at the time of processing.

Will I get my parcel without delivery problems?

We have recently redesigned our jars to be 'letterbox' friendly this will mean the vast majority of delivery issues due to our previous design will now be a thing of the past. Our jars plus packaging are designed to fit through a standard letterbox 38mm depth or more.

So you can be sure of getting home to your Charli CoCo sat on your doormat waiting to be used!

If you live in a flat or apartment with access issues or have a box on the outside of your property with a smaller than standard opening there might be a need for someone to take delivery directly.

However, do not worry our friendly team will assist you if that is the case and will work with you and our couriers to get your parcel to you on time?

letterbox friendly charli coco

What if I forget to apply my discount code?

Oh dear! Unfortunately, once your order has been placed we are unable to manually add the discount. However, the discount may be used on your next order.

What happens if I want to cancel my order?

If you request a cancellation of your order within the first 12 hr after placing your order we can generally cancel that for you. However, we can not guarantee that this can be done. Please ensure you review your order before confirming your purchase.

What if I put an incorrect shipping address?

If you have mistakenly put an incorrect shipping address you must contact us immediately to have the address changed. Please ensure you check your order invoice fully on receipt as once we have sent your order for delivery we will be unable to change the address at that point.

Returns & Refunds?

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons. You have 30 days from the moment you receive the item/s to claim a refund your statutory rights are not affected.

Please read our returns policy for full details.

What is it in your teeth whitening powder?

Activated Coconut Charcoal, Bentonite Clay, Organic Orange Peel Extract and Organic Peppermint. Charli CoCo is 100% natural - 100% vegan!

How do I use the powder?

Dip a clean, wet toothbrush into your powder,  brush your teeth in small, gentle circles for 2-5 minutes avoiding your gums. Use as Desired.

How often do I use this?

There are no hard or fast rules, most people use our product once daily.

Should I use 'standard' toothpaste as well?

Again, there are no rules about this, we have many customers that do use standard toothpaste after using our product as our product does not contain fluoride. 

Can I use an electric toothbrush with this?

Yes! There are no issues using an electric toothbrush with our product. 

Can I use your powder for Oil Pulling? 

Yes, it is perfect. Add 1 tablespoon coconut oil to 1/4 teaspoon of our powder. Swish in your mouth for about 10 - 15 minutes. Rinse thoroughly. You can use this method several times a week.

Does it stain my clothes? 

Unfortunately yes, it stains everything. Do not drop it! Have a dark washcloth by your sink! 

Does it expire?

Once open, it should be used within 12 months. We recommend to keep the product dry, cool.